Privacy Policy
Our privacy policy explains how we collect, use, and protect your personal information.
Effective Date: October 2025
1. About this Privacy Policy
At USE SOFTWARE PTY LTD ("we", "our", "us"), your privacy matters to us.
This policy explains how we collect, use, store, and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you have any questions, please reach out to us anytime:
📧 - privacy@usesoftware.com.au
📍 - Unit 6/5 School St, Mudgeeraba QLD 4213
2. What Information We Collect
We only collect the personal information we need to provide our services and communicate with you.
Contact Form
- Name
- Email address
- Service interests (checkbox selection)
- Message content
Brochure Download Form
- Name
- Email address
Future Newsletter Subscription
- Name (optional)
- Email address
We may also collect basic technical data (like your IP address or browser type) through analytics tools or cookies to help us understand website traffic and improve our services.
3. How We Collect Information
We collect personal information directly from you when you:
- Fill out a contact form
- Request or download our brochure
- Subscribe to our newsletter (coming soon)
- Communicate with us via email or other channels
We may also automatically collect non-identifying data through cookies or analytics tools. You can disable cookies in your browser settings if you prefer.
4. Why We Collect and Use Your Information
We collect and use your information so that we can:
- Respond to your enquiries and provide support
- Send you requested materials (like our brochure)
- Share occasional news or updates about our services — only if you've opted in
- Improve our website and services through analytics insights
- Meet legal and regulatory requirements where necessary
We'll only use your personal information for the reason it was collected, unless you give us permission to use it for another purpose or the law allows it.
5. Marketing and Newsletters
If you've opted in to receive updates from us, we may send you newsletters or information about our services using HubSpot.
You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
We comply with the Spam Act 2003 (Cth) and only send marketing emails to people who have given consent or where it's otherwise permitted by law.
6. Sharing and Disclosure
We do not sell or rent your personal information.
We may share your information with:
- HubSpot, our marketing and customer relationship management (CRM) platform, which stores our contact and communication data
- Trusted service providers who help us operate our website or business systems
- Professional advisers (for example, legal or accounting services) if needed
- Government authorities or regulators, if required by law
As HubSpot's servers are located overseas (including the United States), your personal information may be stored or processed outside Australia. We take reasonable steps to ensure that overseas providers handle your information securely and in line with the Australian Privacy Principles.
7. How We Protect Your Information
We take data security seriously. Your information is stored securely in HubSpot using encryption and controlled access.
We use reasonable administrative, technical, and physical safeguards to prevent misuse, loss, unauthorised access, or disclosure.
If your personal information is no longer needed, we will delete or de-identify it safely.
8. Access, Correction, and Complaints
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct or update any inaccurate information
- Make a complaint if you believe your privacy has been breached
To do this, please email privacy@usesoftware.com.au and we'll respond as soon as possible.
If you're not satisfied with how we handle your complaint, you can contact the Office of the Australian Information Commissioner (OAIC):
📞 - 1300 363 992
🌐 - www.oaic.gov.au
9. Cookies and Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve our content.
Cookies are small files stored on your device that help us track anonymous site usage.
You can manage or disable cookies in your browser at any time — doing so won't affect most of the site's functionality.
10. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our practices, technology, or legal obligations.
The latest version will always be available on our website, and we encourage you to review it from time to time.
By continuing to use our website after an update, you accept the revised policy.
11. Contact Us
If you have questions or concerns about how we handle your personal information, please contact USE SOFTWARE PTY LTD:
📧 - privacy@usesoftware.com.au
📍 - Unit 6/5 School St, Mudgeeraba QLD 4213
